SHIPPING AND DELIVERY

Where does C2M ship to?

We are able to deliver to any address within Peninsular Malaysia. Unfortunately, we are not able to ship internationally at this time. If you would like to organise your own shipping internationally, we are able to deliver to any port within Malaysia for you. Alternatively, you can organise for your order to be picked up from our Subang U5 warehouses.

When can I expect my order?

Your location and order size will impact on the speediness we can get your order to you. Provided all items are in stock, delivery lead times are as follows:

  • Peninsula West Coast City between 3 and 10 business days.
  • Peninsula East Coast City between 5 and 12 business days.

For special requirements, please contact our customer service team on www.wasap.my/60167901909

Can I pick up my order?

Any order can be collected from both our Subang U5 Warehouse, of course, at no charge. Please note that we do not carry stock at these showroom locations for you to take home. If you would like to have your order transferred to a showroom for pickup, this will need to be pre-arranged when you make your purchase in-store or online through our store pick up option at checkout. Not all showrooms can accommodate large or bulky goods for pick-up at this time.

Can I get someone to assemble my furniture for me?

While all of our products include simple step by step instructions on how to assemble we do offer a premium assembly service for metro areas. A C2M representative will go to your home or office, unpack and assemble your goods, and remove any rubbish. Please contact our customer service team on www.wasap.my/60167901909 or at service@c2mliving.com for a quote.

Please note that if your goods are assembled and packaging removed, we cannot accept a change of mind return.

Do I need to be at home to accept my delivery?

All our shipments contain valuable goods, because of this our carriers are contracted to produce a Proof of Delivery.

How much is delivery?

On the item listing page, under the ‘Delivery Info’ section there is provision to enter your postcode and quantity to get an estimate of shipping costs to your area. If our shipping calculator is unable to work out your shipping, please call our customer service team on www.wasap.my/60167901909 to obtain a price for delivery.

All deliveries have freight charges calculated depending on the size of the order (some orders must be delivered by a 2 or 3 man crew for safety reasons and to ensure you receive the best service possible) and the delivery address. We pay a premium to our professional removalists to ensure the best service possible. All shipping costs are inclusive of insurance.

What is your delivery policy?

Deliveries for non-bulky and non-fragile goods are to your front door only. For bulky or fragile goods, we believe your purchase deserves a special degree of handling and care. To ensure this we use professional removalists who call to confirm a time for delivery and take extra care throughout the entire process. Your item/s will be hand unloaded and carefully placed in your home or office by two professionals. This service does not include unpacking or rubbish removal.

Returns and Refunds

Can I return my order if I change my mind?

Changed your mind? No drama. We’re happy to issue you with a store credit to the value of your original purchase (less freight) so you can choose something you love instead. Please just return your item/s to our Subang U5 warehouse in unmarked condition with its original packaging within 7 days. Once we receive the goods, we’ll issue your store credit quick smart so that you can begin browsing again.

If your goods have been assembled and the packaging has been removed, we cannot accept a ‘change of mind’ return. Electrical products, orders shipped overseas, floor stock, custom order or special-order items are not valid for a change of mind return. We’re also unable to issue refunds for ‘change of mind’ returns.
Please download the following Returns Form and attach to each box being returned: Returns Form
Unwanted items must be returned to the following address in full original packaging:

C2M Warehouse and Distribution Centre
11A, Jalan Apollo U5/194, Taman Pinggiran Subang U5, 40150, Shah Alam, Selangor Darul Ehsan, Malaysia.

How long do I have to return my order?

Items must be returned to our warehouse in original, unmarked condition and packaging within 7 days of receiving your order.

How long does it take to process my return?

Provided all the return conditions are met, we will issue you store credit refund within 72 hours of receiving your returned item/s.

Your consumer rights

The goods you purchase come with warranties that cannot be excluded under the Malaysia Consumer Law. If your product is faulty, broken or otherwise non-compliant with a consumer warranties under the Malaysia Consumer Law please contact us on www.wasap.my/60167901909 with your name and order number and our customer care team will look after you.